Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa Cendyn ePlanner

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The following types of telephones are available for guests, meeting and convention service and administrative staff. Please advise your Catering/Event Manager if you need the use of a phone for your program.

House Phones

Used for in-house, local and toll-free calls only. 

DID Lines

The installation fee is $75 plus tax plus price of all calls. DID lines can be used for Long Distance, minimal PC and fax can work as well.


The following are enhancements that can be added to a DID Line:
Speaker Phone @ $125per day, hardware rental only, price does not include phone line.

B1 Telephone Lines

Outside line, not connected to the hotel switchboard. (Dedicated Number)
This line should be ordered when a client requires continuous use for PC, faxing or will be using the phone to make outside calls on a constant basis.
The hotel operators need (2) days notice before we can activate the lines. The phone company/hotel operators require minimum (2) weeks notice for more than (2) lines.
The fee is $75 weekly plus price of all calls.

Internet Access

Broadband Access – T1.5 or greater (Call for price quote)
DSL (Call for price quote)
The standard internet pricing is $75 for the first device and $35 for each additional – however, each circumstance is a bit different.
Below is a general list that the hotel works from for general internet service. These estimates outline bandwidth general surfing and checking e-mail. If they will be uploading a lot of files, downloading video, streaming video or connecting to a VPN a more custom quote can be obtained by connecting with our audio/visual department directly.
1 device - $75
2-4 devices - $150
5 – 12 devices $250
13 – 25 devices - $350
26 – 50 devices $475
 51 – 56 devices $600
57-70 devices $750
71 – 90 devices $900
91 – 125 devices $1200
126 – 150 devices $1500
151 – 200 devices - $2900

Guest Room Calls

Type of Call Instructions Rates
Direct Dial-Bill to Room                                                   No Charge
EMERGENCY                        9+911                              No Charge
Room to Room                      dial 7 then the room number No Charge
Local                                       9+Number                        $.58
800/888/8xx toll free             9+1+800+Number          No Charge
Long Distance                       9+1+Number                    AT&T Operator assisted rate less 50%
International                          9+011+CC+CC+Number  AT&T Operator assisted rate (by country)
Local, Long Distance and International Calls will be billed to your account only when the call is answered.
Applicable Taxes will be added • Rates subject to change.
You may obtain free rate information at any time by dialing 9+00 and ask the AT&T Operator for the rate of an Operator Assisted Call.  Hilton subscribes to AT&T Long Distance and Operator Services.  You have the right  carrier. You have the right to reach other long distance carriers from the telephone, and you may do so by dialing the access code provided by that carrier.   Direct Complaints to:
Federal Communications Commission, FCC Enforcement Division;
CCB Room 6202; Washington, DC 20554.
State of New York Dept. of Public Service; 3 Empire State Plaza; Albany, NY  12223

Voice Mail

Voice Mail enables you to receive your messages when you are outside the hotel and even after you have checked out.

To hear messages, if the red light is flashing on your guest room telephone:
1. Lift the receiver
2. Press MESSAGE key.
3. Follow recorded instructions.
Should you require assistance while using Voice Mail, simply press the “*” key at any time.

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Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa | 7600 John Q. Hammons Drive, Frisco, Texas 75034